Kindess shining through tragedy for Boston travelers

Here at TravelSafe, we continue to keep the Boston Marathon bombing victims and their families in our thoughts. In the midst of the pain and heartache, stories of heroism and kindness offer a glimmer a hope.

We wanted to take a moment and share some of these stories – inside and outside of the travel industry.

  • All of the major airlines and several hotel chains are waiving some fees and penalties for travelers looking to change their Boston travel plans after Monday’s bombings at the Boston Marathon.Here’s a summary of airline waivers as of early Tuesday:AirTran: Boston passengers with flights booked for April 15-17 may reschedule their flights up to three days after their original scheduled departure date.American: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 20. The ticket reissue fee will be waived for one change.Delta: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 20. Ticket reissue fees will be waived, but a fare difference may apply.JetBlue: Boston passengers with flight booked for April 15-17 may reschedule their flights through April 21. Both change fees and fare differences will be waived. For travel beyond April 21, the change fee will be waived, but a fare difference may apply.Southwest: Boston passengers with flights booked for April 15-17 may reschedule their flights to within 14 days of the original travel date. Southwest has a standard policy of not charging change fees.

    United: Boston passengers with flights booked for April 15-17 may reschedule their flights to within one year of the date of ticket issue. The change fee will be waived, but a fare difference may apply.

    US Airways: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 21. The change fee will be waived, but a fare difference may apply.

    As always, check with your airline directly for any changes to the issued waivers.

  • Sandra Sukstorf had only recently watched her husband cross the finish line of the Boston Marathon when she heard the explosion. As she and her husband wandered the streets, he so exhausted he could barely walk down the stairs, another hotel opened its lobby to the tired runners. When they couldn’t get back to their room, Sukstorf posted a message online and, within half an hour, heard from more than 200 strangers offering a ride or a place to stay.
    • El Pelon Taqueria, a Mexican restaurant with locations in Boston’s Fenway and Brighton neighborhoods, promised free Wifi, outlets, food and drinks to people who needed it. Owner Jose Torres said on Twitter that he was only repaying the kindness Boston showed him in 2007 and 2009, when his restaurants burned down twice in electrical fires.
      • Each of these acts remind us that when humanity is in the midst of an inhuman tragedy, it rises to show that kindness and compassion is all around. Tell us, what acts of kindness have inspired you during this tragedy?

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