Did you arrive at your destination, but your luggage did not? Unfortunately, we hear many stories about lost luggage and the stress it can add to a vacation. There’s nothing worse than arriving at the resort and not having your swimsuit to enjoy the sun or arriving at the golf course without your golf clubs. Wherever or whenever your luggage is lost, we have tips to help you know what to do (or not do!) if your bag is lost.
- Stay calm. It is easier said than done, but keeping your cool is important in these situations. When you are reporting your missing luggage, remember that they are not the person who lost it. In fact, they are the people that can help you reunite with your precious cargo, so be kind! Plus, if you’re calm, you’ll be more likely to provide clear and correct information that can help locate your bag.
- Include details. If you provide details about your luggage and the contents inside including colors and size, there is a better chance it will be located and returned to you. Moreover, a photo can save the day in this type of situation. Snap a quick photo of your luggage (and a picture of the contents packed inside) on your phone so that you can provide that to the airline as well.One more thing – if you create a packing list, that type of information can be very helpful when filling out airline and travel insurance claim forms.
- Travel insurance, travel insurance, travel insurance! Travel insurance can provide an important safety net in many situations, but it can be especially helpful when your baggage is delayed. You can receive up to $250.00 if your baggage is delayed for 12 or more hours with our Travel Safe Classic Plus plan.If your worst nightmare comes true and your bag is lost, the same TravelSafe plan provides up to $2,500 for your baggage or personal effects. In this case, make sure to keep your receipts for the replacement items you purchase and have a copy of the letter or email from the airline confirming that your bag was lost. To view the complete plan details, click here.
- Don’t give up! A common mistake many people make is to leave the airport and “deal with the next day”. No matter how tired or jet lagged you may be, it is important to report the bag as lost immediately. The airline will likely require you to file an official report (some airlines within 24 hours), and it will be the most effective if you file it at the airport.It is important to note that you can also file a report if your bag was damaged instead.
- Leave your valuables at home (or at least in your carry on). Even though travel insurance and the airlines can help you with the cost of replacing your lost luggage, no one can replace your grandmother’s pearl necklace or anything that has sentimental value. If you have items that you would describe as “priceless”, leave them at home. If you must bring them on your trip, pack them in your carry on so that you can be sure they are not lost.