Recently, Forbes published an article named “Why I Hate Travel Agencies” by Larry Magid (Click Here to read the original article). Travel Agencies have been getting a lot of flack over the years in regards to their services. Are they necessary? Are they cheating me of my travel budget? Like any business, they have areas where they need to improve order to get the proper level of customer satisfaction but, like a lot of business in the travel industry, there is a good reason they are still alive and kicking. It’s because a lot of times they are necessary and they are affordable.
In business travel, companies can set pricing guidelines as well as standards for travel arrangements when they choose to host guests and business travelers. This ensures not only a standard in quality for arrangements, but that the company is not paying for unnecessary accommodations. Travel agencies that are given strict guidelines, are the company’s best bet when it comes to making the arrangements for their guests and business travelers.
It is the company’s duty to make sure the guidelines that are set are comfortable for the traveler. Often times the travel agencies are going to have to adhere to guidelines they wouldn’t’ normally set for themselves. It limits travel agencies in their ability to search, given the providers they are mandated to use.
The article “Why I Hate Travel Agencies” has valid points but is a little misdirected. The points leave room for further detail and outline a clear miscommunication and attempt at micromanaging a travel agency’s spending for the sake of their own budget. It should instead be “Why I Hate When Companies Force Me to Use Their Travel Agencies Under Their Strict Guidelines.” Do you think his article is misdirected? Tweet your feedback @TravelSafeIns
For a more positive view from a business traveler who absolutely adores travel agents click here. This is much more our style and probably yours, too.