Travel Agent FAQ
At TravelSafe, we value the agents who sell our products. That’s why we’ll do everything we can to answer any questions you may have. Here are some questions asked frequently by agents about TravelSafe Insurance.
*Please note that a final claims determination is made based upon both the policy provisions and the written documentation we receive with your claim submission.
Why can't I log in to your website?
TravelSafe has recently made some changes. This means the login you previously had with TravelSafe may not work and you may need to reach out to update your information. Visit this webpage to request your new login and custom link. If you need further assistance, please call TravelSafe at 800-523-8020 or email firstname.lastname@example.org.
Am I able to see information on policies sold prior to December 19th, 2018
Yes! Please go to tmtsf.com/agent to view your policies sold prior to December 19th, 2018. Please use your previous TravelSafe Agent Portal credentials for this portal.
Why does the premium change from the price quoted when I go to purchase the plan for my client?
When you quote a plan for your client, you use the age they are at the time. However, for all TravelSafe plans, the official age of the traveler is determined on the effective date of their plan. If their birth date is 1 day after the day you are quoting their plan, and they are moved into a different age bracket, the plan cost will be adjusted as you enter their official birthdate on the enrollment page.
Let’s break it down:
My client is 55 years of age on July 1st, 2019, when I quoted their plan. Their birthdate is July 2nd, 1964. I enter their birthdate in on the enrollment plan. Their effective date is July 2nd, 2019. So, on their effective date, they are actually 56 years old and the premium will be reflective of their age on that day.
Can I edit a policy online?
All changes and cancellations will be managed by Team TravelSafe. You can email requests to email@example.com or simply call 800-523-8020 to speak to a live customer service representative. All changes and cancellations will be handle in 1-2 business days provided we have all necessary documentation at the time of request.
Insurance offered by the cruise lines or tour operators seems a lot cheaper. Why should I insure my clients with TravelSafe?
TravelSafe offers plans with several levels of protection, all at competitive prices. While it is possible to pay less through a cruise or tour operator, the coverage and benefits are generally going to be more restrictive and provide lower benefit limits. TravelSafe’s plans will allow your clients to relax and enjoy their vacation, without fearing the burden of high medical bills or other circumstances TravelSafe covers.
There are many other advantages to insuring with a third-party provider like TravelSafe, such as protection from bankruptcy or default of your clients cruise or tour provider, 24-hour emergency assistance from anywhere in the world, and direct payment to your medical provider in the event of an emergency. Plus, many cruise and tour insurance plans only cover clients during the time they are hosting them, and may only offer credit rather than cash in the event of a claim. TravelSafe protects your client before, during and after their trip, and our claims are paid in cash. We also provide commission protection for agents as well!
What is the "Cancel For Any Reason" benefit and how does it work?
With the “Cancel For Any Reason” benefit, your client can cancel their trip for any reason not otherwise covered by the policy, and be reimbursed for 75% of the unused nonrefundable and prepaid expenses for Travel Arrangements paid for the trip.
To be eligible for this coverage your client must do the following:
- The premium payment must be received within 21 days of the date the initial deposit or payment for the trip is received.
- Your client must cover the full cost of all travel arrangements.
- Your client must cancel their trip 2 days or more before the scheduled trip departure date.
What are Pre-Existing Conditions?
Definition: Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60-day period prior to your client’s effective date with TravelSafe are considered Pre-Existing Conditions.
To see if the medical condition is a Pre-Existing Condition, we look back 60 days prior to the effective date of your client’s insurance. This is significantly less than many of our competitors who are anywhere from 120-180 days.
The policy exclusion for Pre-Existing Conditions will be waived if your client’s premium payment is received within 21 days of the date of the initial trip deposit is paid. Unless you meet the Pre-Existing Conditions Waiver requirements detailed above, the policy does not cover Pre-Existing Conditions.
Note: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60-day period prior to the effective date are not considered to be Pre-Existing Conditions. See the TravelSafe policy complete details about Pre-Existing Conditions.
What if my client doesn't want to take his/her trip because of a recent terrorist act?
Many TravelSafe plans allow cancellation or interruption of a trip due to terrorist acts, subject to the following conditions:
- The terrorist act must occur in the departure city or in a city which is a scheduled destination for the trip, and
- The terrorist act must occur within 30 days of the scheduled departure date for the trip.
Does the TravelSafe insurance cover international travel?
Yes, TravelSafe’s coverage protects your client for travel anywhere in the world where travel is permitted.
What happens if my client's flight is canceled?
TravelSafe protects your client in several ways. If a flight is canceled due to bad weather, mechanical breakdown of the aircraft on which your client is scheduled to travel, or an unannounced strike (provided the strike occurs after premium has been paid), your client can take a later flight. Our 24-hour emergency assistance service can make all the arrangements.
Your client will be reimbursed for any additional transportation expenses to join his/her trip, less any refunds paid or payable for their original tickets and not to exceed the cost of one-way economy airfare, or first class if the original tickets were first class.
Plus, your client will be reimbursed for the cost of any unused land or water travel arrangements.
What if bad weather is predicted where my client plans to travel?
The Trip Cancellation Benefit covers cancellation of a trip within 24 hours of the scheduled departure date and time if the trip destination is under a hurricane warning issued by the NOAA National Hurricane Center, provided the cancellation of the trip occurs more than 15 days following the effective date of coverage for the trip cancellation benefits. Other than this, the policy does not provide coverage if a trip is canceled based upon what might happen. See the TravelSafe policy for complete details of this coverage.
Should I purchase insurance for the full cost of my client's trip?
Yes. You should determine the premium amount based upon the total cost of the trip per person, including airfare, port charges, taxes, etc. You do not need to include the cost of any travel arrangements that are fully refundable and not subject to any cancellation penalties or restrictions.
If you have not insured the full cost of all Travel Arrangements that are subject to cancellation penalties or restrictions:
- The maximum benefit for Trip Cancellation will be limited to the amount of coverage purchased and Trip Interruption will be limited to the stated percentage of the amount coverage purchased for the trip; and
- For plans which include a Cancel For Any Reason Benefit or have bankruptcy or default protection, there will be no coverage afforded.
How many travelers can I put on one policy?
Up to nine (9) travelers who are traveling together and have the same trip itinerary, departure and return date and who are paying together with the same credit card may be placed on the same policy. Our fax and paper enrollment forms only include space for four (4) travelers. If you have more than four travelers on any one enrollment, we encourage you to enter this enrollment via the TravelSafe website, www.travelsafe.com.
If my client requires medical care while on a trip, are the medical bills covered?
TravelSafe provides coverage for medical expenses resulting from an illness or injury during a trip. TravelSafe includes a 24-hour worldwide assistance service to help your client with medical or legal emergencies during a trip and your client should call this number as soon as possible when an emergency occurs. If a medical evacuation is required, we will arrange and pay for medical transportation to a medical facility where appropriate treatment is available and/or to a hospital of your client’s choice where he/she resides. See TravelSafe policy for complete details of this coverage.
Is there training available on how to sell your products?
A variety of training materials are available and webinars are conducted on a frequent basis, check your agent dashboard for upcoming webinars. Call TravelSafe’s headquarters at (888) 885-7233 to discuss your particular needs.
Who may purchase TravelSafe Vacation Insurance?
TravelSafe Insurance is available exclusively to citizens or legal residents of the USA. Eligibility for purchase will be confirmed on all claims. If it is determined that a person is not a citizen or legal resident of the USA, his/her claim will be denied and premium will be refunded.
If you have a specific question about a TravelSafe Insurance Plan, please contact TravelSafe at (800) 523-8020 or email firstname.lastname@example.org.