Tips to Make the Most Out of Travel Insurance

A growing number of people are investing in travel insurance for their vacations. In fact, the travel industry reported the number of people who purchase travel insurance plans has increased by 20% in the last decade. People are becoming increasingly aware of the value and importance of the coverage that travel insurance provides.

If an unexpected event occurs on vacation, travel insurance provides peace of mind and important coverage.  Unforeseen things can – and do – happen on vacation, and travel insurance can help protect you and your loved ones while they are away from home.

Appreciating the need for travel insurance is a great thing, but it is also important to purchase your policy with knowledge about which plan fits your need. While the most inexpensive plan might be the most appealing, it may not provide the coverage you need. On the other hand, you may not need the most expensive plan either.

Our goal is to help you understand you have many options when purchasing travel insurance, and to pick the plan that provides you the coverage you need while still fitting into your travel budget. Here are the important items to pay attention to so you can make sure you’re getting the most from your travel insurance:

  1. Read the certificate of coverage. We know, we know – it’s not the most exciting read, but it is important to know the details of your policy. Read it as soon as you purchase the plan and be sure to read it carefully. It’s also a good idea to highlight portions that you feel are the most important to you. That way, if you do have to file a claim you can reference your certificate of coverage quickly.
  2. See if your travel insurance policy has a pre-existing condition waiver. This is something that is usually over-looked, however it can be extremely important if you need to file a claim. Some travel insurance policies are more inexpensive because they don’t include a pre-existing condition. On most of our policies, including the TravelSafe Classic and TravelSafe Classic Plus, if you purchase the plan within 21 days of your initial trip deposit, the plan exclusion for Pre-Existing Conditions will be waived. If you have an illness or issue that you feel may cause you to file a claim, make sure your travel insurance policy includes a pre-existing condition waiver.
  3. If your trip plans change, update your policy. Trip dates can change and that can bring charges for extra nights at hotels or increased flight costs. These adjustments mean your overall trip cost has changed, and that information needs to be passed along to your travel insurance company. If you don’t update for the non-refundable parts of your trip, the insurance company can actually deny any claim you might make. This is the case because in order to be covered, you must insure 100% of the non-refundable trip penalties. On the other hand, if the cost of your non-refundable expenses decrease, you should also contact us so that we can adjust your policy and refund you for any differences in your coverage.


Still have questions? Want to learn more about which travel insurance policy is correct for your next vacation? You can reach us by phone at 1-888-885-7233, by email at You can also post your question on our Facebook page or Tweet us. We look forward to hearing from you and making sure your travel insurance helps you with your travel needs.

Passengers Without Carry-On Bags Will Board First

American Airlines is making changes for passengers traveling light. The airline announced the “new system-wide boarding process that saves overall boarding time by allowing customers who are traveling light to board earlier. Customers traveling with one personal carry-on item that fits under the seat in front of them will be invited to board before Group 2.”

Another change in the airline’s policy will allow passengers to leave their carry-ons at the gate for check-in if they want to (that’s currently a free service).

Rising fees and the subject of overhead baggage have been filling headlines. So we want to hear your opinion on the recent changes. Do you think these changes are fair to passengers? Will you change your packing habits now? Leave a comment below, write on our Facebook page or Tweet us. We look forward to hearing from you!

Lost Luggage Tips


Did you arrive at your destination, but your luggage did not?  Unfortunately, we hear many stories about lost luggage and the stress it can add to a vacation.  There’s nothing worse than arriving at the resort and not having your swimsuit to enjoy the sun or arriving at the golf course without your golf clubs.  Wherever or whenever your luggage is lost, we have tips to help you know what to do (or not do!) if your bag is lost.


  • Stay calm. It is easier said than done, but keeping your cool is important in these situations.  When you are reporting your missing luggage, remember that they are not the person who lost it.  In fact, they are the people that can help you reunite with your precious cargo, so be kind!  Plus, if you’re calm, you’ll be more likely to provide clear and correct information that can help locate your bag.
  • Include details. If you provide details about your luggage and the contents inside including colors and size, there is a better chance it will be located and returned to you. Moreover, a photo can save the day in this type of situation. Snap a quick photo of your luggage (and a picture of the contents packed inside) on your phone so that  you can provide that to the airline as well.One more thing – if you create a packing list, that type of information can be very helpful when filling out airline and travel insurance claim forms.
  • Travel insurance, travel insurance, travel insurance! Travel insurance can provide an important safety net in many situations, but it can be especially helpful when your baggage is delayed. You can receive up to $250.00 if your baggage is delayed for 12 or more hours with our Travel Safe Classic Plus plan.If your worst nightmare comes true and your bag is lost, the same TravelSafe plan provides up to $2,500 for your baggage or personal effects.  In this case, make sure to keep your receipts for the replacement items you purchase and have a copy of the letter or email from the airline confirming that your bag was lost.  To view the complete plan details, click here.
  • Don’t give up! A common mistake many people make is to leave the airport and “deal with the next day”. No matter how tired or jet lagged you may be, it is important to report the bag as lost immediately. The airline will likely require you to file an official report (some airlines within 24 hours), and it will be the most effective if you file it at the airport.It is important to note that you can also file a report if your bag was damaged instead.
  • Leave your valuables at home (or at least in your carry on). Even though travel insurance and the airlines can help you with the cost of replacing your lost luggage, no one can replace your grandmother’s pearl necklace or anything that has sentimental value. If you have items that you would describe as “priceless”, leave them at home. If you must bring them on your trip, pack them in your carry on so that you can be sure they are not lost.
Now it is your turn to tell us, have you lost your luggage on a vacation? What is your tip for dealing with the airlines? Sound off in the comments below, post on our Facebook page or Tweet us. We look forward to hearing from you!

Tips for Home Based Travel Agents

Last week, four of our TravelSafe team members attended the Home Based Travel Agent Forum in Las Vegas, Nevada. The forum, described as a “unique vehicle designed to help you drive your home-based travel business”, featured seasoned experts who shared tips for home based travel agents.

  • Make a video. According to sources at the Forum, 90% of all internet traffic will be video by 2014. What does that mean for you? It means you can’t afford to not be on YouTube! Don’t be afraid to make a video – simply use your smartphone to record a video. You can speak about a popular travel destination, provide packing tips or promote a travel package you offer. Whichever topic you chose, make sure to look straight at the camera and speak directly to your customers. If you follow these tips, you’ll be a YouTube sensation in no time!
  • Focus on your LinkedIn account. Use your LinkedIn account to it’s full potential by joining various travel niche groups. For example, if you specialize in destination weddings, join groups for brides, island resorts and wedding planning. After joining these groups, create connections by starting conversations with other members online. Think of LinkedIn like a networking event – you wouldn’t attend an event and stand in the corner without business cards. The same thing goes for LinkedIn – update your profile and get social on the platform. You’ll see great results!
  • Start a blog. Creating a business blog allows you to share dynamic and interactive content. You can become an important “influencer” in your travel niche by blogging about travel tips, travel package deals, the importance of travel insurance or any topic of your choice. Whichever topic you chose, it is important to include calls to action in your blog posts. You can do this by asking your readers to comment or share your post. Blogging regularly (2-3 times per week) will position you as someone who people trust in the travel industry and therefore lead to profits!
  • Spice up your Facebook page. It is very important that your business’ Facebook page has curb appeal. You can make that happen by uploading a cover photo to ensure your page makes people want to travel. Also make sure to add interesting content on your page including destination photos, links to your blog posts and questions asking your followers about their travel habits.

Now it’s your turn to tell us – how do you connect with your customers online? Leave a comment below, write on our Facebook page or Tweet us. We look forward to hearing from you!

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London Airport Receives Massive Upgrades

London City Airport is aiming to create an “airport of the future.” The airport’s goal is to eliminate the annoyances that come along with flying.

Their lofty goal includes shortening security lines and making missing luggage a thing of the past.

These experiences will be delivered by technology called Internet of Things (IoT). This technology allows a variety of devices and machines to communicate and has proven to be the foundation for ground-breaking technology. For example, the technology has helped create “smart lights” which detect when you’ve woken up to turn on and “smart cars” which are said to avoid collision.

The London City Airport is the first airport to use this technology for commercial aviation. Over the next year, the airport will integrate different technologies to provide a picture of what’s possible.

A few of these possibilities include tracking luggage and passengers and a system that would allow passengers to pre-order food through their smartphones and have it delivered to their departure gate.

Overall, the airport is combining date to create a better customer experience. So now it’s your turn to tell us — would you welcome these types of changes at airports or are you considered about privacy and safety implications of this technology? Leave a comment below, write on our Facebook page or Tweet us. We look forward to hearing from you!

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Kindess shining through tragedy for Boston travelers

Here at TravelSafe, we continue to keep the Boston Marathon bombing victims and their families in our thoughts. In the midst of the pain and heartache, stories of heroism and kindness offer a glimmer a hope.

We wanted to take a moment and share some of these stories – inside and outside of the travel industry.

  • All of the major airlines and several hotel chains are waiving some fees and penalties for travelers looking to change their Boston travel plans after Monday’s bombings at the Boston Marathon.Here’s a summary of airline waivers as of early Tuesday:AirTran: Boston passengers with flights booked for April 15-17 may reschedule their flights up to three days after their original scheduled departure date.American: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 20. The ticket reissue fee will be waived for one change.Delta: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 20. Ticket reissue fees will be waived, but a fare difference may apply.JetBlue: Boston passengers with flight booked for April 15-17 may reschedule their flights through April 21. Both change fees and fare differences will be waived. For travel beyond April 21, the change fee will be waived, but a fare difference may apply.Southwest: Boston passengers with flights booked for April 15-17 may reschedule their flights to within 14 days of the original travel date. Southwest has a standard policy of not charging change fees.

    United: Boston passengers with flights booked for April 15-17 may reschedule their flights to within one year of the date of ticket issue. The change fee will be waived, but a fare difference may apply.

    US Airways: Boston passengers with flights booked for April 15-17 may reschedule their flights through April 21. The change fee will be waived, but a fare difference may apply.

    As always, check with your airline directly for any changes to the issued waivers.

  • Sandra Sukstorf had only recently watched her husband cross the finish line of the Boston Marathon when she heard the explosion. As she and her husband wandered the streets, he so exhausted he could barely walk down the stairs, another hotel opened its lobby to the tired runners. When they couldn’t get back to their room, Sukstorf posted a message online and, within half an hour, heard from more than 200 strangers offering a ride or a place to stay.
    • El Pelon Taqueria, a Mexican restaurant with locations in Boston’s Fenway and Brighton neighborhoods, promised free Wifi, outlets, food and drinks to people who needed it. Owner Jose Torres said on Twitter that he was only repaying the kindness Boston showed him in 2007 and 2009, when his restaurants burned down twice in electrical fires.
      • Each of these acts remind us that when humanity is in the midst of an inhuman tragedy, it rises to show that kindness and compassion is all around. Tell us, what acts of kindness have inspired you during this tragedy?

    Travel to Cancun on the Rise

    According to the Cancun Convention & Visitors Bureau, more than 2 million visitors will be visiting Cancun this Spring.

    Throughout the past month, families, students and friends are selecting Cancun for their vacation destination. In fact, Easter week saw more than 500 daily flights and an approximate 90 percent occupancy rate. The vibrant city held events like Oasis Dance U brought together a variety of performers from the worlds of electronic music, hip hop and dance, as well as top DJs from around the world that attracted thousands of vacationing college students and other audiences.

    Now it is your turn to tell us – is Cancun a popular spot with your clients? Has anyone shared safety concerns about traveling to Mexico? Leave a comment below, write on our Facebook page or Tweet us. We look forward to hearing from you!

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    Get Featured as the Most Social Travel Advisor

    Are you a travel agent who connects with their clients on Facebook and Twitter? Do you pin exciting destinations on your Pinterest page? Do you share interesting travel tips and articles on your Google+ page? If you answered yes to any of these questions, you may be featured as the Most Social Travel Advisor in Travel Agent Central.

    The publication is reaching out to travel professionals who are on top of their social media game. If you are using social media to answer your clients’ questions on Facebook or boosting sales through Twitter, they want to hear how social has worked for you.

    Make sure to nominate yourself here by April 30, 2013 and share your agency information along with your proudest social media moments and tips for other agents.

    Please pass this along to friends and other travel agents who may want to enter as well, and don’t forget to follow us on Facebook and Twitter. Good luck to all!

    Travel Insurance Available for Canadian Residents

    We are excited to announce that beginning April 10, 2013, US travel agents may now protect Canadian residents and citizens with the most popular TravelSafe travel insurance protection plans – Basic, Classic and Classic Plus (Quebec excluded).

    Each plan offers distinct advantages depending on your customers’ needs. For coverage highlights, see the chart below.

    Coverage Highlights for Canadians Basic Classic Classic Plus
    Max Trip Cost/Days $10,000/30D $100,000/30D $100,000/30D
    Max Age 79 80* 80*

    *For passengers age 80, max eligible Trip Cost is $15,000.

    In addition, when purchasing Canadian plans for your customers, a final purchasing stage will require you to complete an enrollment with the assistance of Northbridge Insurance Co., our Canadian underwriter.  Since US travel professionals are not licensed in Canada, we are required by Canadian Provincial regulations to complete enrollments in the following manner.

    After entering and submitting the customer’s information, you will receive the following notice:

    “To complete this enrollment, your client, or you and your client, must call the following number for verification purposes: 1-877-851-4523.”

    Please have your client’s Enrollment ID available when you call.

    For additional information, please see the Canadian TravelSafe Travel Agent Guide. If you have any further questions, leave a comment below or call us 1-800-523-8020. We’d be happy to speak with you.

    Thank you for your continued support!

    TravelSafe team

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    Report: FAA to allow Kindle use during takeoff

    Reports are circulating that the Federal Aviation Administration may allow travelers to use Amazon Kindle devices during takeoff.

    The FAA’s Portable and Electronic Device Advisory and Rulemaking Committee is reviewing current policies and will end those deliberations in July. The committee has more than two dozen members, who include representatives of the FAA, Amazon, airlines, pilot and flight attendant unions, aircraft manufacturers, the FCC and the Consumer Electronics Association.

    The current guidance is that travelers have to turn off everything while below 10,000 feet, but that may all change.

    Over the past few years, the FAA has been under mounting pressure to either allow passengers more electronic freedom onboard aircraft, or provide solid scientific evidence why they can’t. Critics point out that pilots now employ iPads in the cockpit for navigation purposes.

    So tell us what you think — should passengers be allowed to use electronic devices during a flight? Leave a comment below, post on our Facebook wall or Tweet us. We look forward to hearing from you!

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